Himiway ebikes owner staisfied with follow-up service We own several Himiway ebikes and we absolutely love them. Comfortable, durable with good range. We had a challenge with our last order and they made it right.

Works on the tough trails I've just ridden my new Cruiser on some trails I cannot clean on my MTB. It did everything with ease. I think there need be more online videos showing this type riding. I think there are other bike options that might be lighter or with better suspension or with better power delivery, but The Cruiser is less than half their price. One note on its battery life: I rode all morning, adding ever-more additional difficult trails because of the bike's efficiency. After all this, my battery indicator had only reduced from 5 bars to 4 and the recharge was done in just a few hours before bedtime. This is really practical and fun and I'm afraid my main MTB is going to stay in the garage.

Not a happy camper I got hit with a $125.00 transaction fee from my credit card company for a cross-border transaction after the fact. It would have been nice if a person had been made aware that this could happen and a person should check with your credit card company before a purchase. Had two inner tubes split open in the first one hundred twenty miles. Himiway said they would send new inner tubes for $9.00 for shipping each time. Purchased an extra battery for the Escape Pro for $550.00 and maybe cycled the battery five times and it quit taking a charge. That costs another $80.00 for the shipping per warranty rules. This is turning into one big money pit. Right now I am afraid to go more than ten miles away from home and I will be stranded on the roadside somewhere. I added a rear rack to carry the extra battery and other things, which shifted the center of gravity up high enough to make the Escape Pro very unstable. I could go on, but I will stop right here, not a happy camper.

Stay away from this company: still waiting for refund! Website was showing delivery within 2 weeks when I placed my order. After two weeks, I asked for news. I was told it would be late by 1 month. 1 month later, I asked again and was told delivery would come within 3-4 weeks. I lost trust and therefore cancelled my order. According to their sales and conditions, this should have been no issue… unfortunately, customer service suddenly stopped replying to my emails and sent the bike to force me to keep my order. After many emails confirming I would not change my mind and asking for my money back, they informed me that they wait for bike return to reimburse me. 4 weeks later, I still wait for my refund whereas the transporter confirmed the bike had been returned to them. Stay away from this company: customer service is very bad, and so far they are dangerously close to be a fraude! If you have issues, you can use the PayPal purchase protection, though I still wait for their feedback. Note that Himiway will try to ask many times to cancel this procedure, don’t !

This is the worst company I’ve ever… This is the worst company I’ve ever dealt with in my life