Jeannette Eversen
GBHad a leaking oil pan Had a leaking oil pan. My dealership worked with Auto Shield, and my claim was approved with no hassle. Was kept in constant contact with Auto Shield on my claim status. Couldn’t be happier with their service!
Barb Trapp
GBScam for repairs cost. Always higher than deductible They cancel authorizations for towing. They advertise with Vivica A. Fox, Ice T and other famous actors that as long as you take your vehicle to an authorized service location who accepts Car Shield, if it is a covered part you are only responsible to pay your deductible. This never happens and the cost is always so much higher for covered part. It is a total scam how American Auto Shield, as the third party administrator for CarShield play with words and terminology to attempt to justify auto ship parts as a non participating dealership charges. This dollar amount is then added to your deductible but the difference will be paid as long as the repair is deemed covered under your active policy.
Wayne Magee
GBOur unexpected Experience.Considering the time of the incident it… Considering the time of the incident it took the wrecker driver about an hour to arrive which was not bad. The driver (his name was Glen) was awesome. Thank you Car Shield and Glen of Flat Rock Towing & Recovery, LLC
Aziza IdDeen
GBDO NOT TRUST THE 5 STAR REVIEWS! DO NOT TRUST THE 5 STAR REVIEWS!! This insurance company is a COMPLETE SCAM! They refuse to work on your vehicle even though it’s covered through the insurance coverage. They give both the customer and auto repair facilities the run around. American Auto Shield refuses to provide car rentals even though it’s covered in the insurance coverage. This company has held up any work that needs to be done on my brother’s car for almost 2 MONTHS!! They have extensive complaints through the Better Business Bureau and are not an accredited business! COMPLETE SCAM!!
Blane williams
GBGreat Company Good Customer Service My experience with this company was great. My customer service representative was very friendly and helpful in working with me to get my vehicle towed to the dealership that I requested. The transaction went smoothly just like clock work.