The service was very timely in getting… The service was very timely in getting to my location. the driver was very knowledgeable and courtliest. The driver gave sound recommendation on how to get what was needed to prevent any future problems.

Looking for a reason to deny me help!!! I was happy to get a live person. I am disappointed that my repair was denied due to rust or corrosion. I live in a State where this is unavoidable. This makes me apprehensive about our future relationship. If you are going to deny a claim, and I have paid you on time every month for over a year is very disappointing to me. Are you here just to take my money? How can you offer me a piece of mind if I have to fear if you will stand behind me in a time of need????

Car Tow Request A+++ My call to Carshield was answered by a very polite & cheerful customer service rep. He asked for details and quickly got to work finding a tow truck. I did decide to have him call back instead of stay on hold. He called me back soon after and had a tow scheduled for my car, which actually showed up 2 hours faster! FYI ~ This was a non emergency. This gentleman did his job efficiently and with a smile .. I could hear it!

Dishonest I am disappointed as many repair shops in VA will not work with Car Shield. Car Shield doesn’t pay the listed price for labor as stated in the policy. They pay an estimated dollar amount based on US National Labor Guide which is very inaccurate leaving the customer with charges in addition to your copay.

Very satisfied Driver called when he was on the way. He told me he would have been here earlier; but he got a police dispatch call. He was quick and efficient, and placed car safely in the lot next to it's destination. I highly recommend the driver and Bypass Auto body.