Our unexpected Experience.Considering the time of the incident it… Considering the time of the incident it took the wrecker driver about an hour to arrive which was not bad. The driver (his name was Glen) was awesome. Thank you Car Shield and Glen of Flat Rock Towing & Recovery, LLC

UNEDUCATED AND DISTESPECTFUL This is the claim department for Car Shield. Worst experience of my life. Cancelled my car shield today due to horrific customer service in the claim department. No communication, all call centers, never get the same person to talk to, DISRESPECTFUL adjuster to my mechanic on a 3-way call, closed my claim before they even moved forward. I would NEVER let this company do anything toward a claim ever again. As a single mom and it being the holidays I am appauld and disgusted by the customer service from all angels.

American Auto Shield is a good company American Auto Shield is a good company. Their extended warranty plans cover an enough to a lot. I have the $100 extended warranty plan. The positives – The app is informative, clear, and easy to use. Both of my claim’s worth around a total of $4,200. The negatives - Their wait times can be a little time and some of their customer service representatives can be somewhat dismissive. You may have to go through the “fire” to get a claim to be honored. This may include talker to higher-ups and filing a report to BBB. Overall, I appreciate this company for honoring my two claims.

The Representative Kay for towing… The Representative Kay for towing service was very professional, explained the process and towing coverage. She contacted the nearest towing company within 5-7 mins of our call. Go Pro Towing reached out to me, provided time (45mins) that vehicle would be picked up. They were prompt, took car to designated dealership. Excellent service by both would recommend CarShield to family/friends.

Car Shield success! This time, when I called, it was more for information. Everyone with which I have spoken were wonderful! Information was quickly and curteously given. I felt valued and informed. My previous encounter was to rebuild a transmission. That went beautifully and my needs and situation was taken into consideration. At that time my husband was in the hospital so I was in a harder time than normal. They made it so easy. You have a fine company and your people are the backbone of your service. I would recommend Car Shield to anyone! Thank you! Please, always keep the option of speaking to a person open. There are always questions that you cannot foresee. THANK YOU!