Everything went good agent was very…nice and helpful Everything went good agent was very helpful and Kia van was awesome definitely using you again

No Air Everything was good when we arrived to the business. Great customer service and fast. However when we returned the shuttle van had no air conditioning it was HORRIBLE. That five minute ride to the airport was terrible no air and my grandson literally had to change his shirt once we arrived to the airport. No one should ever adore anything like that. When we complained the drive just said sorry 😞

Great experience at Mega MC RAC Staff (Sabrina and Jay) were more than accomodating from airport pick-up to drop-off. This is a new RAC business, so the volume is low and you get in/out really fast. Vehicle was great; just what we needed. I just wish I could have gotten a reimbursement on my non-refundable reservation, since we delayed the changed the arrival date by three days.

Convenient and friendly service, cars not in best condition The check-in, check-out and shuttle experience were all wonderful and the cars are less than 5 minutes from the airport. The car however was in dissatisfactory condition both inside and out. Every seat was covered in stains, and there were scratches and dings all over the outside. When I asked to switch cars I was told there would be an up charge. Okay for the value, but wish the cars were better.

What made my experience great was the…customer service What made my experience great was the customer service. I had never been to Charlotte and the woman who helped me was helpful with directions, reminding me to fill up with gas, and she and the shuttle driver were supportive when I thought I might be late getting the car back before you closed. They were both polite and genuine.