Pleasant & Courteous First auto should not been in service bad front tire , return after drove 10 miles . The people there apologized & replaced with another auto. The staff was excellent & pleasant to deal with , this was the 2nd time renting & will rent from them again.

Deceptive Practices-Unprofessional First, the rental car company took forever to send a shuttle. Second, they are running a scam where they refuse your insurance and force you to double the reservation price with their insurance. They change the price of their cars on a minute to minute basis. A manager who wears American eagle Outfitters Apparel and looks 23 with a greasy beard greets you when you need help. A woman who looks like a crime boss family matriarch paces around the place on a phone looking like she is responding to creditors. You should not trust these people.

My flight was delayed until the next… My flight was delayed until the next day. I came in at 6 am on a Saturday but your location was not open. Your customers service representative kept telling me someone was coming to pick me up at aisle 1. I called for 2 hours. After I paid $30 for a taxi to get to your location. Where I was not reimbursed for my spending. I was charged a extra $120 dollar for my rental. Customers service person working at your location stated that the vehicle I reserved was no longer available compact car however my purchase was with priceline.com was for the vehicle or similar. The location looks like a shake or abandon building with unprofessional workers inside. Get t shirt or something so people would know you work for company. I will never refer this company for any rentals. I would like a refund asap.

Billed me for insurance without my… Billed me for insurance without my knowledge. Was not open at 5:30 am for car return. Won't return phone call.

Great customer service! When we called for a pick-up at the airport we were told that the van was already on its way! That's service! This is a small business compared to the big name car rental agencies. But they gave us excellent and personalized service. We've rented from those big name companies before, but we did enjoy supporting this small, local business.