What made my experience great was the…customer service What made my experience great was the customer service. I had never been to Charlotte and the woman who helped me was helpful with directions, reminding me to fill up with gas, and she and the shuttle driver were supportive when I thought I might be late getting the car back before you closed. They were both polite and genuine.

They charge 80 to keep for one day so… They charge 80 to keep for one day so every day you want to keep the car longer then planned you pay 80 extra dollars they say they charge a 350 cleaning fee if you smoke but took my whole 500 deposit in they took another 100 off my card 3 day after I turned the car in

Convenient and friendly service, cars not in best condition The check-in, check-out and shuttle experience were all wonderful and the cars are less than 5 minutes from the airport. The car however was in dissatisfactory condition both inside and out. Every seat was covered in stains, and there were scratches and dings all over the outside. When I asked to switch cars I was told there would be an up charge. Okay for the value, but wish the cars were better.

Deceptive Practices-Unprofessional First, the rental car company took forever to send a shuttle. Second, they are running a scam where they refuse your insurance and force you to double the reservation price with their insurance. They change the price of their cars on a minute to minute basis. A manager who wears American eagle Outfitters Apparel and looks 23 with a greasy beard greets you when you need help. A woman who looks like a crime boss family matriarch paces around the place on a phone looking like she is responding to creditors. You should not trust these people.

The customer service was terrible and… The customer service was terrible and the young lady was being racist. She kept taking me through all these changes about insurance even though my information was on file. Also telling me the car was brand new and I would be liable for damages. I have rented from them before so was in good standing. My flight was delayed which caused me to be late to pick up the car and they charged be $15 extra per day for being late even though it was out of my control. I feel like that totally could have been waved. I will not ever rent from this establishment again. The best part about dealing with them were the drivers. They both were courteous and friendly