My flight was delayed until the next… My flight was delayed until the next day. I came in at 6 am on a Saturday but your location was not open. Your customers service representative kept telling me someone was coming to pick me up at aisle 1. I called for 2 hours. After I paid $30 for a taxi to get to your location. Where I was not reimbursed for my spending. I was charged a extra $120 dollar for my rental. Customers service person working at your location stated that the vehicle I reserved was no longer available compact car however my purchase was with priceline.com was for the vehicle or similar. The location looks like a shake or abandon building with unprofessional workers inside. Get t shirt or something so people would know you work for company. I will never refer this company for any rentals. I would like a refund asap.

Great car rental prices Great car rental prices, pretty nice folks working the office. Would have given it 5 stars but the parking lot needs more lighting and some better signage at the location would be helpful. The car was great. No hassle pick up and drop off. The location is about a mile from the airport but Mega MC has a shuttle and there was virtually no waiting for pick up and drop off.

The driver didn't show up at 5:30am to… The driver didn't show up at 5:30am to take us to the airport. I was told I would be reimbursed for the lyft I had to pay for and NEVER received a reimbursement.

Great customer service! When we called for a pick-up at the airport we were told that the van was already on its way! That's service! This is a small business compared to the big name car rental agencies. But they gave us excellent and personalized service. We've rented from those big name companies before, but we did enjoy supporting this small, local business.

What made my experience great was the…customer service What made my experience great was the customer service. I had never been to Charlotte and the woman who helped me was helpful with directions, reminding me to fill up with gas, and she and the shuttle driver were supportive when I thought I might be late getting the car back before you closed. They were both polite and genuine.