I was very pleased with the service… I was very pleased with the prompt and accurate response and courteous service. I accidently entered an incorrect email address and when i called to confirm, the person who responded found my reservation immediately, saw the error, corrected it and I got my confirmation rapidly. The driver was on time, texted me, and the car was clean, without any odors. Very pleased with the service.

His Good Mood was Contagious Last night 12/3, my driver Mohammed was amazing. He was prompt, communicative, helpful and a great driver like all MATRIX drivers. Additionally his upbeat personality lifted my spirits after my 2 hour delay. Instead of feeling worn out I was upbeat! His good mood was contagious. Thank you, Roberta

Dependable and Understading I have used Matrix many times over the years. They have always been on time (early really) and made pick-ups from JFK a breeze. On my most recent trip my plane had to make an emergency landing at a different airport and it was hours before I arrived at my final destination. Matrix was understanding and did not charge me for the delay and made sure someone was there to pick me up when my plane finally got in. I recommend them to all!

Driver arrived early Driver arrived early and brought us to our destination on time. Highly recommend this service. Only issue was received a text and email an hour after drop-off that a driver was waiting to pick us up. Called Matrix and was told it was just a technical issue.

I’ve had enough! I have been a loyal customer for years. I withstood the deception of ordering a black car then having any old car roll up over and over again. Regardless, this was my first international trip in a while and sadly we were stuck in immigration with 3 other flights arriving at the same time. I texted the driver when we landed that once we get our bags, I will call him. It took us over an hour to get out. He kept calling and calling but answering calls in immigration is not allowed. A few days later I see they charged me $40 more than the quote. They claimed it was because I made them wait and did not return the driver’s calls. What?!! I am In immigration!!! Do you think we were in a cafe sipping coffee? I spoke to multiple people at Matrix who gave me the same explanation. Where was this disclosed on the site or my confirmation? They kept saying “well you did not pick up the phone” to which I replied, “well you never left a message!” They obviously do not value a long-time customer so no worries…I’m done and will find someone else. Horrible!