Matrix was excellent when it came to… Matrix was excellent when it came to communication. We received both a text and email to confirm our departure and arrival pickups. Prior to pick up we received a text with our drivers name and license plate of the vehicle. When our departure plane was late, the driver texted us where to meet him. When we arrived, it took us only a few minutes to locate him especially in the typical LGA traffic.

Both my trip to the airport and return… Both my trip to the airport and return were excellent. Pick up to the airport was on-time and prompt. Yesterday, on my return, I was confused about the new pick-up location at LaGuardia, but your driver was exceptionally patient both waiting for me and directing me to the proper pick up location. Although I do not travel often, every time I need your service I can depend on you. You are the best!

Dependable and Understading I have used Matrix many times over the years. They have always been on time (early really) and made pick-ups from JFK a breeze. On my most recent trip my plane had to make an emergency landing at a different airport and it was hours before I arrived at my final destination. Matrix was understanding and did not charge me for the delay and made sure someone was there to pick me up when my plane finally got in. I recommend them to all!

Matrix driver Abdul. Driver Abdul was on time driving a Cadillac Escalade It was dark and raining. Initially there was heavy traffic due to an accident. The car’s suspension was not good as we felt every bump in the road. Once we cleared traffic, the rain increased as did Abdul’s speed, hitting more than 70 and at times 80. We experienced several hydroplaning incidents. None of us were comfortable talking to him about the speed which was excessive in the dark and rainy conditions exacerbated by wet leaves. We all felt lucky to have arrived safely.

Never stranded Having used Matrix over the years I have always been treated with prompt and courteous service by all drivers but especially by Rafiq. A scheduled flight from LaGuardia was canceled after sitting on the tarmac for nearly 3 hours and trying to re-book after another 3 hours I called Matrix to take me back home expecting another long wait. That was not the case. Rafiq was was dispatched and waiting while I was still navigating the airport and took me home to fly another day. Thanks to all at Matrix.