First Travel Trailer We had a great experience at Castle Country RV. Honestly we were comparison shopping and had money down on another trailer from a competitor, but we liked the selection. Ok, it isn't a huge lot and yes it is gravel and the offices are nothing fancy, but their knowledgeable work force guided us from trailer selection to step-by-step instructions after our purchase. Wade, Ben and Elmo were amazing. They were patient with us as first time buyers. We were pleasantly surprised by a nice gift bag of goodies in our fridge. I'm not a reviewer, but felt the need to acknowledge a solid RV company.

Good price, but not happy with all the issues after Good price, but it’s been a complete hassle. I’m out of state and don’t even have keys that fit for the storage. That should be part of the pre inspection. Trailer wasn’t ordered as I promised even after I confirmed options and colors 4 different times. Everything was super slow. I had a payment due just 5 days after delivery. Just overall bad experience. The sales guy left during the purchase which I know they probably had no control over, but the ball was really dropped I feel with that.

My Outside Frig Cover disappeared My Outside Frig Cover disappeared, just a few hours after purchase. They refused to reimburse. At least 15 problems with NEW rig, at pickup ! Same old story; they smile at purchase pick up, and don't know you afterwords. How can you run a biz like that !!!!!!!!!!!!

I drove over 6 hours to get my camper… I drove over 6 hours to get my camper on April 1st. I made an appointment with the sales person and we arranged everything over the phone. When I arrived 15 minutes early to the dealership I was told they had no idea I was coming and I was placed in a line of people to wait to do my paperwork. I was there over three hours waiting, with a 6 hour drive back home after. It is now May 11th and I have not received my title by mail. In the last week and a half I’ve left THREE separate voicemails and sent emails attempting to speak with someone about this issue, with NO RETURN CALL/EMAIL/ANYTHING. Save the frustrations and go somewhere else to purchase your RV.

if I would have done a walk around… if I would have done a walk around inspection of the trailer before I hauled it off it would still be there ! Found many issues that I would think would have been corrected before put out on the market. Marker lights installed sideways not flush with the metal caulking all over the place and coming off around the outside top edge some wood trim on the inside was bowed out because it was cut to long . All in all I would say the trailer was thrown together as fast as possible