Our initial visit was great, then crap! Our initial visit was great! Everything from there was horrible. The financing was a joke. Customer service was a joke. Service department was a joke. If they weren’t the only dealer in the state with the rv we wanted we would have definitely gone somewhere else. I think we waited well over 6 months for parts that were missing on our new rv and having to deal with 5 different people in the service department to receive them. Horrible.

Thank you Castle Country RV for not… Thank you Castle Country RV for not working with us as we went somewhere else and bought our RV. They wouldn’t hold the RV we wanted to get financing and basically sold it to someone else without even letting us know. We appreciate that as we found a better experience elsewhere and are now happily in the RV we wanted. Terrible experience here. But glad we didn’t do business. For a great experience go to Legacy RV as they treat you with respect and help you get what your looking for.

if I would have done a walk around… if I would have done a walk around inspection of the trailer before I hauled it off it would still be there ! Found many issues that I would think would have been corrected before put out on the market. Marker lights installed sideways not flush with the metal caulking all over the place and coming off around the outside top edge some wood trim on the inside was bowed out because it was cut to long . All in all I would say the trailer was thrown together as fast as possible

Don't buy from these people they sold… Don't buy from these people they sold us a 50000 piece of crap they won't warranty anything we have been waiting now for 3 months to have kitchen chairs replaced and find out they haven't even ordered them won't fix fridge or thermostat or replace curtains that have screws poking out Won't return phone calls just keep pawning off to anyone they have very poor customer service Warning don't purchase from these people

We found just what we were looking for… We found just what we were looking for in a travel trailer at Castle Country RV for the right price. So far our experience has been excellent. Wade Butler was our salesman and he was very helpful and informative. Trevor and Travis helped us get our trailer set up and ready to go. We are really enjoying trying out all the features on our trailer and look forward to many happy years of camping!