Timothy Mathany
GBReservation Specialist Brian Chmielowski shout-out! We just wanted to drop a review and say that Cruise America is a great company, always flexible. But specifically, if you are lucky enough to have Brian Chmielowski as your reservation specialist, you are in for a treat. Brian worked with us to get us the best deal for our upcoming reservation which is a 2 week RV adventure across the USA. This is our third trip with Cruise America. Keep up the good work!
Gary B
GB4th booking and great customer service We just booked our 4th rental and I received a discount code after the fact via email. I called and spoke with Robert Sinteral who immediately gave us the discount, emailed us the updated booking receipt while we were on the phone and answered my questions with professionalism. Robert is a great asset to your company and deserves praise! Thanks Robert!
George Thomas
CARude and curt agent… The agent Derek Whitley was curt and rude. He was not helpful at all. He should signs of exasperation every time I asked a question. I even heard him, over the phone, saying in a hushed tone, “Oh my God!” As though he was fed of my queries. He should be taken off the phone and given more training. I have always gone with cruise America for many years but I am having serious thoughts of cancelling and going with Candream due to Derek and who knows more rude agents when I call in next.
BRENT FORD
GBHeath was great Heath was great! He was responsive, gave expert help and options to make sure we got the RV and package that best fit our needs. I previously reserved a RV online and now wish I would have gone through Heath. It's rare to prefer a phone reservation over the convenience of online, but the experience was that good. Also, sending contact information and stating that we can reach out with any questions or help, awesome customer service.
RAYNELLE HAYES
GBJalen was super helpful and friendly… Jalen was super helpful and friendly Thanks for answering all my questions and making the process easy