RetroBikeGear.com

254 N Lake Ave, Ste #834, 91101, Pasadena, United States
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2.20
Based on 20 Reviews

5

30.00%

4

0.00%

3

0.00%

2

0.00%

1

70.00%
About RetroBikeGear.com

Old School Motorcycle Helmets, Apparel, and Parts - since 2008

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Jacob Christofferson
GB

Bought chrome visor Bought chrome visor Order email receipt was for blue visor Called 8 times, NO CUSTOMER SERVICE ANSWERS PHONE. Emailed NO RESPONSE. Paid for 3 day shipping.... HAVENT EVEN RECIEVED THE WRONG PRODUCT. TERRIBLE COMPANY $45 DOWN THE DRAIN

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Martin Wall
GB

Ordered Helmet w 3 day delivery Ordered Helmet w 3 day delivery. A week later it has not arrive. I leave the country tmrw. You have answered none of my emails.

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Brianne Quarrell
CA

Do not buy! Damn, I really should have read the reviews too! I’ve emailed and no response. They took my money too and no helmet! Total scammers! DO NOT BUY from these a-holes!

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Disappointed
GB

Disappointed I have to say I have been extremely disappointed thus far. I'm not saying not to use these guys as I don't think that's fair to say to most businesses. But my experience has not been good. Particularly when I compare to Revzilla. I received a helmet I purchased. I was quite surprised at how long at took to get to me and I see others have had this problem. I've ordered from Revzilla and delivery was much quicker. Also, customer service has been non existent. I've called for two days, left messages. No one answers and noone gets back to you. I emailed as well with no response. You just HAVE to provide more prompt service if you want to keep customers. Lastly, the helmet didn't fit and I measured and went according to size guidelines. So I just want to exchange, but they want me to pay return shipping $15. Again, this is not my experience with other sites like Revzilla who have paid for the return. Overall quite disappointed. What would be nice is to see them look at this review and similar ones and correct the way business is conducted. I hope they do.

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JiggyLemon
JP

Outstanding Customer Service Ordered a new tinted visor for my helmet from these guys. They shipped fairly quickly, but the package tracker didn't update any movement for an entire business week, so I contacted their customer service and their guy Fred took care of me. Turned out USPS lost my package as soon as they received it, but they found it in a few days and shipping resumed. I received my order in a reasonable amount of time, but the packaging stated it was "received damaged". And well...it was very damaged. Scratches so bad it was utterly useless to use on a sunny day. So I contacted Fred again and told him the situation. He immediately dispatched a *FREE* replacement visor, as well as threw in a *FREE* T-shirt, putting them in suitable packaging this time (first one was in a bubble wrap envelope, not sure who thought that was a good idea with it being "international" shipping). Both just arrived today. The visor was in perfect condition this time, and the T-shirt is pretty cool. All in all, I'm very pleased with these guys, even with the headache I went through to get my visor.

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