Rusty tools sent Ordered Britool spanner set, the set that arrived all the spanners are rusty, emailed them and no reply. I have Britool spanners from 1979 that don't have any rust. Why do the ones from The Tool Acadamy supplied in Dec 2020 arrive covered in rust?

Guys at tool academy are the example of… Guys at tool academy are the example of good business practice in my opinion. Whether you need help, want to complaint or have an issues they are always there to support you. Not always the cheapest but well worth the cost!

Ordered two Sealey car jacks Ordered two Sealey car jacks via EBay. One arrived on time, the other did not. Turns out they forgot to send it ! Damaged on arrival through no fault of the courier as outer packaging not damaged but product box very damaged. Asked for a replacement and was told to claim from the manufacturer under the warranty. Reminded them of Consumer Rights Act and was told a manager would call me back. She never did ! Trading Standards, Sealey and Courier advised. Only person who tried to make up for the incompetence of his colleagues and showed any resemblance of customer service was Kyle. Perhaps he should be the manager ?

Really prompt service -

Dreadful customer service Dreadful customer service, stay away !!