VERY POOR CUSTOMER CARE I bought 4 items on eBay, 2 items were delivered bent due to very poor packing, I wanted to return JUST the 2 damaged & KEEP the 2 good, Just do a DIRECT EXCHANGE with only the 2 damaged, in over 800 eBay purchases I had never needed to return any eBay item before, So when I requested a return I was unaware it meant the whole order would need to be returned, When I realised my mistake I instantly cancelled the return & requested additional customer assistance from their customer services as I was now confused about how to resolve the matter, I admit I opened the return request before I fully understood what customer services actually wanted from me & yes that was just a silly minor mistake & not something that could not be undone. Once I understood I needed to close the return request for 4 as I obviously only needed to return 2 items, by this time customer services was clearly UNFAIRLY getting ANGRY with me & refused to help me any further leaving me with the 2 faulty items. They wrongly misunderstood my confusion for me peeing them about, You have to understand I suffer from multiple long term mental health disabilities & also physical disabilities which I sustained in service, from direct & indirect trauma which often makes daily tasks extremely confusing & a great struggle, I tend to panic or have anxiety attacks in these very situations where things spiral out of control for me. After the minor confusion over the return due to my mental health illness was FULLY explained to the tool academy & my apologies were past along for the confusion Which I took full ownership of, I had hoped they would now be understanding of my personal disability & now help resolve the problem. But NO they refused to help now, no matter what the excuse or illness I suffer from. I said sorry for mistakenly opening a return for all 4 items & then immediately closing it, when granted I should have requested a return & replacement for just 2 of the faulty items WITHOUT requesting it via the eBay returns system & I should have just been doing it via customer services directly only, but as soon as the ebay returns process was requested they went full on BAD customer services & Angry. so I closed the return immediately once I realised they were mad at me & then that just triggered them to act even worse & start banning me. I was rightfully upset over this treatment. Remember This is ONLY 2 days IN so you would imagine they would still be able to help but NO You would have thought once they were now aware of this innocent confusion over the return, This would be a simple STOP THINK reset take a step back & resolve the matter using some good customer care & business skills, but NO, Instead they were acting bizarrely vindictive & cruel & acting like the school bully & took direct action to just block me from all communications unless it was via a direct reply to their own messages to me & banned me from shopping in the store for absolutely no logical or remotely fair reason other than they wanted to be cruel, I know this because I just thought sod it I will end this & just buy 2 more, take the loss as at least it will be over & done with BUT NO I found a message on the ebay checkout that they were refusing to do business with me on ebay, This was such a shockingly ridiculous, petty, spiteful, childish overreaction to literally a NON issue that could have been resolved in 1 constructive email with a professional understanding person. But NO…they were angry because I opened a return request then closed it & then asked them to accept the 2 damaged items back only. My brother even apologised for my disability on my behalf even when the disability is NO fault of my own & something I live with against my will. I made contact with them to resolve a minor confusion over how to return for a like for like replacement, but rather than helping me they turned against me without justification other than I mixed up the correct returns procedure which they wanted me to follow, I never tried to hurt anyone, I never wanted a refund, I never wanted anything for nothing, just a replacement like for like, how hard should that be? Yes I got confused over what they wanted me to do so they got angry & took pathetic revenge without justification They directly caused me to become very very ill over the next 5 days, I had multiple panic & anxiety attacks every day over something that was valued at just £8… I just wanted to put my spanners on a spanner rack & not get ill over it, but that’s what they drove me to with the spiteful & nasty uncaring treatment, They were FULLY aware of my mental health condition & disability, but continued to ignore me. These guys are very unkind people with NO understanding of people with mental health disabilities & they should be ashamed for not stepping up & helping rather than hindering me further. HOWEVER I FORGIVE THEM

It's better not to need their… It's better not to need their assistance in case of problem. I ordered a tool 15 days ago (delivery to France), and, when complaining about the delivery time, the kind of answer I had is : "appears to be an internal issue". Such answer is very constructive, and solve your problem!! I am not sure that they care about your problem, but if they do, their efficiency is very poor...

Item as described and well packed Item as described and well packed. Pricing usually competitive against other suppliers - it's not the principle, it's the money. Let down however by limited communication in that I received nothing after the order acknowledgement. A small but important oversight that impacts on work planning etc. Otherwise, speedy delivery given the potential for disruption. O/N 16885/091022/56

Ordered two Sealey car jacks Ordered two Sealey car jacks via EBay. One arrived on time, the other did not. Turns out they forgot to send it ! Damaged on arrival through no fault of the courier as outer packaging not damaged but product box very damaged. Asked for a replacement and was told to claim from the manufacturer under the warranty. Reminded them of Consumer Rights Act and was told a manager would call me back. She never did ! Trading Standards, Sealey and Courier advised. Only person who tried to make up for the incompetence of his colleagues and showed any resemblance of customer service was Kyle. Perhaps he should be the manager ?

Very good experience -