Ordered two Sealey car jacks Ordered two Sealey car jacks via EBay. One arrived on time, the other did not. Turns out they forgot to send it ! Damaged on arrival through no fault of the courier as outer packaging not damaged but product box very damaged. Asked for a replacement and was told to claim from the manufacturer under the warranty. Reminded them of Consumer Rights Act and was told a manager would call me back. She never did ! Trading Standards, Sealey and Courier advised. Only person who tried to make up for the incompetence of his colleagues and showed any resemblance of customer service was Kyle. Perhaps he should be the manager ?

RIPP OFF ACADEMY !!.! STAY AWAY!! They will ripp you off in any way they can! Fake addresses, fake tracking numbers. YOU ARE WARNED!’..!! Thieves!

What a great service I received What a great service I received. I purchased from their EBay shop because they were selling a Wera torque wrench 20% cheaper than anyone else. They posted my tool instantly and I received it next day. The tool was bubble wrapped and in mint condition. Thank you so much tool academy 😎👍

Bullies I placed an order here via the internet and somehow they managed to send me the wrong item. I get that we’re only humans and that we all make mistakes but the tool academy are being very difficult at resolving this issue. They are now refusing to assist with the return, which is caused by their mess up …

Dreadful customer service Dreadful customer service, stay away !!