Faulty Wheels & Awful Customer Service 7 months ago I ordered "AERO ULTRA SL5 STRING SPOKE, Rim Brake, String Spoke" Was very excited after reading lots of positive reviews. Unfortunately the wheels were faulty. Initially I thought these things happen and will be sorted quickly. After inspection by Zed the issues were said to not exist and wheels returned. My bike shop confirmed issues still present and wheels unsafe to ride. After video footage taken by bike shop the problems were acknowledged by Zed but blamed on my bike shop/ me. Eventually the warranty was said to be invalid due to "unauthorised works being carried out on the wheels" which was completely untrue. There were no grounds for suggesting this at all. Thankfully the bike shop in question had predicted Zed would go down this route and had taken measures to prove what they had/ had not done with the wheels. Customer service was extremely poor and essentially amounted to being told that lots of people love our wheels so there can't possibly be an issue with your wheels. If you are thinking of buying through this company I would certainly advise caution. Perhaps I have been unlucky with the wheels but the manner in which the issue has been dealt with has been awful from start to finish. 31/01/2024 Just in follow up to the response by Zed: Indeed, always two sides to a story but I can honestly say that in 20 years of cycling and enjoying this sport I have not had a worse purchase experience. It all started out great and all very friendly and good communication while selling. As soon as money was received and issues with wheels became apparent it was a totally different story. I was keen to try give as many chances as possible to resolve the issues. Ultimately it was only the threat of legal action, supported by my local bike shop, after 7 months that resulted in a reluctant refund.