Disgraceful company Ordered my wheels 17.10.23. Took money immediately. Said they would deliver 6.11.23. They failed to deliver and I cancelled my order. I must have sent over 10 email chasing my order. Another 10 to confirm my cancellation Follwed by another 30 emails asking for my refund. They have no contact telephone number. Two Directors who are the worst culprits I have ever come across. They said refunds take 28 days Nearly 60 days after threatening to take them to the Financial Ombudsman. Don't touch them with a bargepole. Absolutely the worst bike people ever.

Had to use the chargeback feature on my credit card to get my money back. I found out today that my case to recover my money from Zed was finally closed after buying a wheelset from them a long time ago. The whole experience was dreadful from beginning to end. Poor order process blamed on website issues that i later found out to be because a disgruntled ex-supplier/partner hadn’t been paid. The order took 3 months to arrive, not the 3 weeks promised, with no apology or real explanation. Then months of faults started. Despite giving Zed several opportunities to resolve them they became less and less responsive. Their general attitude was unprofessional and deliberately awkward and eventually, after 9 months of not having any wheels and being refused a refund, I started the charge back process with my credit card company. Reading other reviews on Trustpilot and other websites, and speaking to other people in the local area, it sounds like this isn’t an isolated incident. I would strongly advise anyone considering using them to look elsewhere. It’s not worth the worry or hassle.

No after sales customer support I purchased wheels from Zed Bike Wheels late last year. Since then I had a bearing failure on the freehub and both hubs run rough, having had around 2,500km on them. I sent a query in October by their online form asking what the bearings are so that I may replace them. No reply, tried calling and the telephone automatically directed me to their website which is where I had already tried to make contact. I also found no recent activity on their social media pages or facebook. I gave up on the assumption that they had ceased trading. Update 17/02/2024 - Earlier in the year after seeing this review ZED requested contact details to discuss and resolve the issues. These were provided but have not received any contact since from ZED. I suspect they can just about cope with producing wheelsets and that's their limit. You have been warned.

Ordered, never heard any more ? Bought a wheelset and after I received the thank you for your order email I never heard from them again despite emailing multiple times (now 20 days later). Currently doing a credit card chargeback. Disappointing.

AVOID AT ALL COSTS AVOID AT ALL COSTS These guy's are an absolute waste of time. If you have any problems with your wheels the will firstly ignore you and the block you from making any contact with them. I've returned a wheel to them for a warranty repair which took an age to sort out and now all my emails bounce back and I've been blocked on social media! Now left with one wheel and having to sort it through trading standards. If you read some of the other reviews left on hear you will see I'm not alone in this.