Disgraceful company Ordered my wheels 17.10.23. Took money immediately. Said they would deliver 6.11.23. They failed to deliver and I cancelled my order. I must have sent over 10 email chasing my order. Another 10 to confirm my cancellation Follwed by another 30 emails asking for my refund. They have no contact telephone number. Two Directors who are the worst culprits I have ever come across. They said refunds take 28 days Nearly 60 days after threatening to take them to the Financial Ombudsman. Don't touch them with a bargepole. Absolutely the worst bike people ever.

AVOID AT ALL COSTS AVOID AT ALL COSTS These guy's are an absolute waste of time. If you have any problems with your wheels the will firstly ignore you and the block you from making any contact with them. I've returned a wheel to them for a warranty repair which took an age to sort out and now all my emails bounce back and I've been blocked on social media! Now left with one wheel and having to sort it through trading standards. If you read some of the other reviews left on hear you will see I'm not alone in this.

Poor warranty experience Working in the cycling industry specifically within customers service I am the first to know and appreciate that product do have occasional issues from new. I was disappointed when my brand new ZED rear wheel failed on its 3rd ride out due to a spike nipple failing. I thought nothing of it given ZED are a local business, and thought the customer would be great. Although it was much the opposite. I had to work out how to return the wheels, as although there was a returns label no instructions were provided. After 3 weeks of little to no update I was eventually told that they needed my front wheel in order to repair my rear wheel??? Over 3 weeks and later I had my wheel returned and on the first ride of 5.5km, it was buckled. Obviously this is not what you would expect from a high end wheel. Currently I’m having to file a case American Express as this has caused damage to my equally as new frame set. EDIT: I have had the wheels back 12 days, and only had chance to do 100ish km. Yesterday evening I turned into my street, after a short ride home from work, and the wheel exploded. Yet to hear what ZED have to say but now I’m left with a £1300 wind chime. Overall this negative experience has changed my opinion on ZED from a raving fan to someone unlikely to order from or recommend ZED again.

Ordered, never heard any more ? Bought a wheelset and after I received the thank you for your order email I never heard from them again despite emailing multiple times (now 20 days later). Currently doing a credit card chargeback. Disappointing.

Faulty Wheels & Awful Customer Service 7 months ago I ordered "AERO ULTRA SL5 STRING SPOKE, Rim Brake, String Spoke" Was very excited after reading lots of positive reviews. Unfortunately the wheels were faulty. Initially I thought these things happen and will be sorted quickly. After inspection by Zed the issues were said to not exist and wheels returned. My bike shop confirmed issues still present and wheels unsafe to ride. After video footage taken by bike shop the problems were acknowledged by Zed but blamed on my bike shop/ me. Eventually the warranty was said to be invalid due to "unauthorised works being carried out on the wheels" which was completely untrue. There were no grounds for suggesting this at all. Thankfully the bike shop in question had predicted Zed would go down this route and had taken measures to prove what they had/ had not done with the wheels. Customer service was extremely poor and essentially amounted to being told that lots of people love our wheels so there can't possibly be an issue with your wheels. If you are thinking of buying through this company I would certainly advise caution. Perhaps I have been unlucky with the wheels but the manner in which the issue has been dealt with has been awful from start to finish. 31/01/2024 Just in follow up to the response by Zed: Indeed, always two sides to a story but I can honestly say that in 20 years of cycling and enjoying this sport I have not had a worse purchase experience. It all started out great and all very friendly and good communication while selling. As soon as money was received and issues with wheels became apparent it was a totally different story. I was keen to try give as many chances as possible to resolve the issues. Ultimately it was only the threat of legal action, supported by my local bike shop, after 7 months that resulted in a reluctant refund.