I was pleased for the most part I was pleased for the most part, but the led light I bought came with no box, and no instructions for assemble, so I had to guess my way, search google, and get help from friends to assemble. The surfboard racks, the metal latches fell off so weren’t secure. This happened even before first use. We clamped them tighter, but made me question the quality. That said, shipment came fairly soon, and owner emailed personally with order, letting me know if I needed any help moving forward, let them know. That alone made me happy with the order.

FedEx has been waiting for over a week… FedEx has been waiting for over a week for a package Emojo said has been shipped. Zero replies from my emails to support days ago. HORRIBLE non-existent customer support. Answer your damn emails!

Very mixed feelings The first thing which I ordered did not have the necessary bolt. They said that it would be sent but it never was. The second thing which I ordered online was out of stock and took more than a month to get. Their order system should be connected to inventory to alert buyers of backordered items before the order. The third item arrived in a timely manner. So 1 out of 3 orders went smoothly. Additionally, their responsiveness to emails has not been very good. Some of my emails took multiple resends to get a response.

Good thing I had my own tools. Assembly was accomplished reviewing the YouTube assembly guidance, replaying sections over & over because it often went fast through what was actually a series of steps. Mounting the tail light was left out. (It is unlikely that I could have done the assembly without the video.) Good thing I had my own hex wrenches & socket wrenches. The tools provided did not cover all the tool needs. The etrike works great.

Great ebike! I rented an Emojo Panther Pro for the day at a local bike shop. I enjoyed the bike so much that I bought one. Before I placed the order, I went to several other bike shops and tested other brands, both more and less expensive. Emojo turned out to be the best fit for me. It is easy to pass my leg through the bike, the throttle is spunky and the pedal assist works well. The only thing I would like is a trip odometer. It shows me the total miles traveled across all trips but does not give me a count on just the current trip. I'm still learning all the bike's features, so the feature may exist but I may not have found it yet. Overall I would highly recommend this bike. The battery range is excellent and everyone loves the turquoise color.