It is very difficult to retro fit parts… It is very difficult to retro fit parts and seem to never be available in the website such as fenders, baskets, and lights etc. Also, the prongs for the battery as easily damaged when folding down the bike to place into vehicle. Clearly the design of the bike is clumsy with no regard to the weight and performance. I'm glad I got it on sale otherwise the review would have one star. Lastly, on a good note customer service is very responsive.

The Best Bang for the eBike Dollar Absolutely the best bang for the eBike dollar. Beautiful designs. Quality name brand components. Fabulous customer service and support. I’ve owned 6 different Sondors and have enjoyed them all with no issues. Couldn’t recommend any products Sondors puts out.

Scam of a company Scam of a company. They sold a product that they never created. Also forged fake shipment documents an claimed they actually shipped a bike that was never created. Scam company stay far away

First bike was returned DOA no power First bike was returned DOA no power, second bike no air in one fork leg resulting in a 7/8” miss alignment in fork length. Also dead headlight. Third bike has been great except 6 goat head punctures on first ride. I will give five stars on service, excellent response on problems!

Quality bike with quality service Bike came with a leaking tube. Sondors replaced it. Riding posture is upright and comfortable. It has both boost and throttle, which is essential for us. We have enjoyed this bike and would like to get a second one, because of the design, quality, and service.