Horrible experience We as a dealership have worked with them for two years, I don't recall a customer needing them and finding them useful. One of our customers needed a transmission changed, initially they agreed to pay for the fixing but after he payed the mechanic they didn't reimburse him. If I cancel the warranty they just tell me it's too late. We as a dealership don't recommend this company for any dealers or customers.

STAY AWAY ! On the repair facility side this company ranks right at the bottom of extended warranty companies. They authorize the cheapest available parts made for the repairs from auto zone or any other discount retailer rather than OEM Equivalents. They take for EVER to pay, IF They ever pay currently I have been awaiting payment for almost 45 days. No one will return an email or phone call. I have reached out to every one i can find an email for and nothing in return. Moving forward i will refuse to even submit a claim with them. VERY DISSAPOINTED !!! SHAMEFULL IN FACT.

How can you say that you have a set… How can you say that you have a set amount for labor on work being done. Labor rates vary all over the country, and should be taken for what there service labor rates are, and not punish the customer with having to pay out of pocket. You need to adjust your criteria for country wide, not just where ever you are located.

Worst warranty ever. Worst warranty ever.. my cars been in the shop for well over 2 months needing a transmission and there not wanting to pay for anything.. my deductible is $100. I just had to spend $1400 just for them to send an inspector to look at it.. this company is a joke

Diamond warranty doesn’t pay for OEM… Diamond warranty doesn’t pay for OEM parts. When I purchased this warranty I was told that it covered factory brand parts, instead they find the cheapest parts on the internet that are inferior to OEM parts. The cost of the Chinese parts they will pay for only cover a tiny fraction of the quality parts the vehicle needs.