Local legend
GBNah bro bro, communication should be key but it AINT Mf awful b. Alright real talk, these mfs don't even know how to talk!! Customer service? WACK! Availability? WACK! Quote confirmations? WACK! Stick with uber cuz these guys aint it fr fr.
customer
GBThe company gave me a quote that was… The company gave me a quote that was within my price range and ended up charging almost double in hidden fees such as an absurd admin fee!
Anna Utzig
GBCommunication issues Communication issues - I thought the driver who showed up was amazing! He came with water bottles and was great for all attendees. However, the communication leading up to the event was lacking. I felt panicked in that I was the one constantly reaching out to get the drivers phone number, etc information. I was worried about the pick up location and tried to call and email to specify. The communication with the main office was lacking on these matters was non-existent. I had to call 7 times one day for an answer (which didn't happen until I called from another line). I was extremely disappointed in the lack of reply from any email I sent, in that I barely ever received a reply. Frustrating experience, EXCEPT for Frank who was a wonderful driver for us in Madison, WI. Thanks Frank!!
Failed Potential Customer
GBPoor Customer Service Estimate did not match formal quote even though details did not change. Was not apprised of fuel charge and upfront added gratuity. Does not respond to emails. Working from a different state. We'll be looking for someone in Georgia with better customer service.
customer
GBThe reservation department sucked.They… The reservation department sucked.They didn't get it right and in the end they charged my card more than it was quoted.I emailed them but no response. The driver was great. I would not recommend this company at all.