After having my car washed After having my car washed, I drove home thinking it was a good experience. Two weeks later I noticed black, tar-like substance on my wheels and lower panel from the front to the back tire. I immediately washed my car but ruined 2 sponges and a bucket trying to get the substance off my car and wheels. I called Club Carwash and talked to a customer service representative who told me that I had to file a claim at the site within 24-48 hours. Apparently, they do not have confidence in their system since you tell people they have to file a claim in 1-2 days. Since it was about 2 weeks, it would not apply to me. I told the representative that I wanted to be reimbursed for my sponges and bucket since it was your fault. She said that I would have had to file a claim in 24-48 hours, thanks for calling and have a good day and then hung up. I have friends that told me that they had the same experience at the Green Mount Commons carwash in Belleville. I washed my car again today and found the tire substance still on my wheels. This is the worst car wash I have ever had and have been telling my friends about the poor quality and customer service that they have. If you continue to have your car washed at this location, you deserve what they are doing to your car.

Good I think they have a good car wash, little expensive but I like the free towels and vacuums!

Fine Scratches all over the hood, window pillar and sides I went through hoping to just get all the salt off the car from the previous snowstorm. After my First time through the car wash... I stopped to pick up a couple things at the store and immediately saw the fine scratches on the edge of my hood and the window pillar, as well as near the wheels. And to top it all off there was still bug guts on the front of my car. I drove back into town to put in a claim. They denied it today. As others have said, I wish I had read reviews before going thru the Club Car Wash...damage to my vehicle and less than clean car.

Terrible customer service! I have been a big fan of the Club Carwash ever since a location opened near me. However, my car was recently damaged while going through the car wash and my claim has still not been reviewed. It has been three weeks! I am very disappointed in the customer service of Club Carwash Corporate. The gentleman that assisted me in retrieving the part that fell off of my car and submitted a claim for me was very helpful and told me I would hear something in 3 or 4 days. That has not happened. I have called multiple times and have gotten nowhere. Very disappointed. They have lost a good customer. I will not be going back.

DO NOT USE CLUB CAR WASH ! When they damage your vehicle they WILL REFUSE RESPONSIBILITY Club Car wash damaged my vehicle and refused responsibility. They damage LOTS of vehicles and refuse responsibility. If you value your vehicle DO NOT USE CLUB CAR WASH