Tire fell off I am only writing this review so that it doesn't happen to anyone else. Hogan and Sons replaced my brakes, rotors and replaced two tires. I drove my car for a weekend and had to return it for the tires to be balanced. it wasn't riding right. They said the tires were out of balance, so they balanced them. This was a Tuesday. I didn't drive my car on Wednesday. On Friday, three of my lug nuts fell off and I almost lost my tire. I had to have it repaired in PA. When I called them to tell them what happened, not much happened. So I called the next day and spoke to the manager. He did not apologize, all he said was that they looked at the tape and it was not their fault. I asked whose fault it was then and he had no answer. They didn't offer anything to me. Not compensation, apology or any other explanation. I will not be returning to them for service in the future.

I made an appointment to have 4 new… I made an appointment to have 4 new tires put on my car. I received a 1:30 appointment and waited unti 3:30 before a technician informed me that I had given them the wrong tire size(my responsibility). At that point I chose another tire and was out by 4:15. It bothers me that you make an appointment and then sit for two hours before they get to my car. I understand how things back up in any business but not to let me know that you are backed up and it will take a substantial amount of time to get to your vehicle. A little honesty would help.

Service seems slow Service seems slow. It always seems to take a long time. Suggest maybe setting expectations of how long the service is expected to take when booking the appointment so customer can plan accordingly. Particularly for routine maintenance. Staff are always very pleasant!

Sloppy customer service Recently I experienced a 2 and a quarter hour oil change and tire rotation and, yes, I had an appointment and they knew that I was waiting. I also sent a complaint to the Westwood location a week ago but haven’t heard back. Maybe they don’t care but that would be a shame, as I’m a longtime customer

Staff were very helpful and schedule… Staff were very helpful and schedule was to my satisfaction. My issues are with the significant increase in prices at Hogan Tire . What was once a dependable and cost effective alternative to service at a dealership has now become cost prohibitive and will lead me back to a certified car dealership for the minimal difference in prices.