Their online quote did not include a … Their online quote did not include a charge that they told me at the shop was necessary. This is so misleading! Also I was there to replace four tires, and I told them I had a spare on one of my wheels and to please put it back in the trunk. When they said the car was ready I opened my trunk and the flat tire was still in there. Unbelievable. The waiting area is extremely tiny. They told me it would be 45-60 minutes and it was almost 1 1/2 hours. Lousy experience all around.

Staff were very helpful and schedule… Staff were very helpful and schedule was to my satisfaction. My issues are with the significant increase in prices at Hogan Tire . What was once a dependable and cost effective alternative to service at a dealership has now become cost prohibitive and will lead me back to a certified car dealership for the minimal difference in prices.

Fishing for a sale I've bought tires and wheels from Hogan in Beverly for over 30 years. Today I went in for a simple wheel/tire swap (winter to summer), something Hogan has done for me on my cars for years. For the first time ever, 3 of the staff inspected my summer tires and claimed they were dangerous with early 'dry rot' detected and refused to swap the tires, suggesting I needed 4 new ones. The date code was Feb-16, making the tires 8 years old. They claimed that DOT law prohibited them from swapping them. I can find no proof of that online, only 'suggestions'. The high quality Goodyears (bought at Hogan) have maybe 8K on them and are in excellent condition, with no detectable deterioration and min 3/4 tread depth left. I am a car guy and keep my vehicles in top shape. I stopped using Direct Tire in the '80s when I witnessed multiple 'up-selling' scenarios while waiting for tire service - 'did you know your brakes are dangerous?' 'Let me show you why you need new shocks', etc. I suspect that Hogan staff is now incentivized to do the same - there's a new crew there. I'm never going back. Good luck trading on ignorance and fear, guys.

James and Chris were extremely nice and … James and Chris were extremely nice and informative....once I was able to reach them. Before walking in to the store, I called and couldn't get an off-hours answer or voice mail option. I also couldn't get hours of operation off the company website. So, in the end, good work. I got one day service which was huge. But it wasn't the easiest process.

Service seems slow Service seems slow. It always seems to take a long time. Suggest maybe setting expectations of how long the service is expected to take when booking the appointment so customer can plan accordingly. Particularly for routine maintenance. Staff are always very pleasant!