Scam i ordered the white dress which is supposed to have silver jewelry. Mine had white beads which are falling off and tan things in the boobs are. Despite me putting my correct sizing the dress did not fit. It was big around the stomach area and tight around the slit. The slit was in the front and not on the side of the dress.Their customer service did not cooperate or email me back until paypal stepped into the situation and only offered me $50 back on a $200 dress, Do not order from here it is a complete scam.

Very disappointing Very disappointing. We paid, waited and never saw the dress. We even paid extra to secure the shipping date. The lack of communication, the lack of reply, the fact that as soon as I posted a review on Facebook, they removed it from the feed and made it private, so no one can see it, tells me we have been scammed. What should have been a great special graduation day with a special dress, was ruined for us.

Do not shop at Promlily!! Do not shop at this website!! I would give them 0 stars, but that's not an option with Trustpilot. Promlily will not allow you to return anything under any circumstance, the return policy on their website is deceptive and the quality of the dress is terrible. Clearly the photos on their website are not of their own dresses. The dress that arrived did not look like the photo - the dress fabric is so cheap. I bought a prom dress for my daughter and made a huge mistake by not searching for reviews of this company beforehand. I am trying to protest the payment with my credit card company.

Prom Lily aka Fab Fashion LTd is… Prom Lily aka Fab Fashion LTd is Horrible! Customer service answers after days and they ignore your concerns. Asking to return due to dress not fitting in the chest. This was not a custom order dress and according to the return policy, I can return it. They refuse to address my concern and keep offering me 15% off and additional material. What am I suppose to do with additional material? Make my own dress? I am disputing with credit card company. Do not buy from them!

wrong color and size - no returning it We ordered a burgundy dress custom made and sent in measurements. The dress arrived and it was baby blue and did not fit in the bodice. We could not zip it up past the rib cage and the shoulder straps were way too short and cut into the shoulders. I notified the company that the color was wrong and that it didn't fit. They said they would not refund the money or make the dress the correct color and that they would charge me a 30% restocking fee to return it. DO NOT ORDER FROM THIS COMPANY. I didn't realize it was a china based company either.