Total scam do not buy from them Total scam do not buy from them! Dresses take forever to arrive from China and the quality is terrible. I was told I could return the dress but then got the total run around. They are in the business of robbing people of their hard earned money by not allowing returns. They charge $100+ for dresses that likely cost them $10 to be made in China. They are ripping people off!

Buyer beware Do Not purchase from Promlily Buyer beware! Promlily is a bogus company. After paying extra for expedited shipping, my daughter's dress arrived in a ball of wrinkles, no tags, no order form, no return address and no phone contact. After trying on the dress and realizing it did not fit properly, we contacted Promlily within 24 hours of receiving the dress to request the return order form listed on their website. "Alice" responded once to our email and then promptly disappeared. DO NOT PURCHASE FROM PROMLILY

DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY! Dress was well overpriced, came weeks after Guaranteed delivery date. Customer service was beyond inconsiderate and of NO help. When the dress finally arrived (which was of no use because the event it was needed for had passed), it arrived in a plastic wrap and was a crumble of wrinkles!!! $150 down the drain!

This is a scam This is a scam! They do not return dresses or respond to any emails once shipped. The quality of the material is very poor and stitching is below average. Stuck with a dress.. for $140! Do want to add that paypal was absolutely ineffective in resolution too. They sent a canned message each time saying 'item is not significantly different'. When the item is not usable, not sure what buyer protection we get!

Do not shop at Promlily!! Do not shop at this website!! I would give them 0 stars, but that's not an option with Trustpilot. Promlily will not allow you to return anything under any circumstance, the return policy on their website is deceptive and the quality of the dress is terrible. Clearly the photos on their website are not of their own dresses. The dress that arrived did not look like the photo - the dress fabric is so cheap. I bought a prom dress for my daughter and made a huge mistake by not searching for reviews of this company beforehand. I am trying to protest the payment with my credit card company.