Promlily SUCKS Spent 400 dollars on two dresses for my homecoming and prom dance for my senior year and they came in looking like GRANNY DRESSES! Completely different from what I expected. And when I emailed their customer support about it 3 days ago they still haven’t replied! I email them everyday so they can tell me how to return and get a refund since it’s not stated on the website 😡😡😡

Prom Lily aka Fab Fashion LTd is… Prom Lily aka Fab Fashion LTd is Horrible! Customer service answers after days and they ignore your concerns. Asking to return due to dress not fitting in the chest. This was not a custom order dress and according to the return policy, I can return it. They refuse to address my concern and keep offering me 15% off and additional material. What am I suppose to do with additional material? Make my own dress? I am disputing with credit card company. Do not buy from them!

Horrible!!! Stay away - clear from your browser Horrible customer service. Expected delivery date was a week or more later - which means after prom. There’s no way to cancel the order- I am fine paying what would have been delivery costs! I am not fine paying for clothes that will not be worn - not paying to return it to China! Avoid them at all costs. I am now trying to refuse delivery from DHL!

Do NOT shop on promlily.com Do NOT shop on this site!! After paying 160$ for a dress and receiving a totally different dress in a different color, they would not answer our messages to customer service (multiple) so I posted to the Facebook page and FINALLY got a response offending me 16$ in refund money! Total ripoff! DO NOT SHOP PROMLILY.COM.

They do not return dresses They do not return dresses! I bought several from them and now am stuck with them because promlily will not return my emails despite their "return policy" stating you can return them and get your money back. So frustrated!! Even had my sister email and they didn't respond her either. Sent probably a dozen emails. No communication. Poor.