Screw Promlily!! The absolute worst experience I have ever had! My mother and I purchased 4 dresses on their website worth $700 and when we reached out to them, they emailed us once with the return number asking us to send what was wrong with each dress by wearing it so they could see it (which already made no sense) and then when we sent each picture of me in the dress, they never replied with a return number for each of the dresses. I would highly recommend to each person here to not give there god damn hard working money to this company because they will steal it without a thought and will never let you return it or talk to anyone who will be helpful. Long story short screw this company, and the people that run it because you clearly do not know how to take care of your customers who spend their own personal money for your product. All in all screw prom lily!!

Do not shop at Promlily!! Do not shop at this website!! I would give them 0 stars, but that's not an option with Trustpilot. Promlily will not allow you to return anything under any circumstance, the return policy on their website is deceptive and the quality of the dress is terrible. Clearly the photos on their website are not of their own dresses. The dress that arrived did not look like the photo - the dress fabric is so cheap. I bought a prom dress for my daughter and made a huge mistake by not searching for reviews of this company beforehand. I am trying to protest the payment with my credit card company.

DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY! Dress was well overpriced, came weeks after Guaranteed delivery date. Customer service was beyond inconsiderate and of NO help. When the dress finally arrived (which was of no use because the event it was needed for had passed), it arrived in a plastic wrap and was a crumble of wrinkles!!! $150 down the drain!

Promlily SUCKS Spent 400 dollars on two dresses for my homecoming and prom dance for my senior year and they came in looking like GRANNY DRESSES! Completely different from what I expected. And when I emailed their customer support about it 3 days ago they still haven’t replied! I email them everyday so they can tell me how to return and get a refund since it’s not stated on the website 😡😡😡

PROMLILY IS A SCAM PROMLILY IS A SCAM. IS A front. Someone called Jessica. Acting as owner and her BF called Roberts with Chinese Accent tried to get money illegally from my bank account on pretext of being an investment firm PIMCO. GIS. Pls stay away from these crooks.