VERY POOR QUALITY In the process of trying to return 2 dresses today that are awful quality and starting to experience how bad this company really is. It's almost impossible to communicate with them now that I want to return items. The dresses were very poor quality and not at all worth the money paid. Don't use this company!

Beautiful prom dress Was nervous about ordering after seeing reviews but went ahead and ordered my daughters prom dress. We decided to go for custom fit and sent off measurements. We had a very nervous wait for the dress to arrive yet the customer services were so helpful helping me to track my order. The dress was absolutely everything we hoped for. So beautifully made and fit perfectly. Thankyou so much for making the dress of my daughters dreams!

Customer service need improvement … My dress came fairly quickly with good quality fabric and the corset was sturdy however the website and customer service desperately needs improving, the customer service was appealing i tried four different ways of reaching out and all was seen but never replied to. My dress aswell came with tiny black blotches,barry noticeable to the human eye but it made it clear that i was not the first customer to own this dress despite paying full price.

Brought my wedding dress off here Brought my wedding dress off here, it’s come it’s absolutely disgusting it’s left me out of pocket and devastated. I’ve emailed them 3 times, I wrote a review on the item. They have then taken my photos and wrote a really good review around it!!!! What do I do? I’m absolutely gutted

Terrible service once they have your… Terrible service once they have your money. They don't follow their own measurements, let alone any custom sized ones. Their dresses come too small and joybetty refuses to take responsibility. Buy at own risk.