Great quality dress Great quality dress! Very happy. I am definitely going to use them again.

I purchased three dresses and wanted to… I purchased three dresses and wanted to return two. I followed all instructions stated on the company’s return policy and guess what....no refund allowed!! There were 18 emails sent and I have been advised to keep the dresses. The fit is terrible, including the smell. Even during the photos requested and following all their requests, I am still not able to return. My dresses were standard sizes, even though they claim I had custom made! DO NOT PURCHASE FROM JOYBETTY!!

Terrible service once they have your… Terrible service once they have your money. They don't follow their own measurements, let alone any custom sized ones. Their dresses come too small and joybetty refuses to take responsibility. Buy at own risk.

Disgraceful customer service, incompetent and you won’t get your money back. Disgraceful customer service. Dress arrived completely different to the one ordered, looked absolutely dreadful on and off, bad quality and an entirely ridiculously different bodice. Really frumpy. Hard to achieve for a size 8 customer. Customer services wouldn’t have any of it despite giving them photos of the dress on website and the one I received. They said it was a different dress (doesn’t that prove my point?) No refund. I gave up. I now have an expensive rag I paid £110 for hanging in the wardrobe that just looks like a giant piece of flouncy ham when worn. I wouldn’t mind so much if I’d ordered a giant flouncy piece of ham but I ordered an elegant size 8 dress. Steer clear, they are incompetent dressmakers but master crooks.

I need help I haven't ordered anything yet but I've read a mix of reviews. I'm 16 and my prom is next month. i cant afford to lose £100. The dress I've found is exactly what I've been looking for. I've found it on 4 different sites though. So please tell me if i should order elsewhere