Shocking disgraceful service Shocking disgraceful service, do not use. The prom dress ordered looked nothing like the one we thought we had chosen and arrived damaged with a snag in it. Quality of material, stitching etc shocking and smell was vile! I was offered a 5% discount! How can this company be allowed to continue trading as an illegal UK company? Reporting to trading standards to hopefully prevent others from suffering the same fate. FAKE COMPANY! Misold and misled......

Great my daughters prom dress arrived… Great my daughters prom dress arrived when they said great quality fantastic dress looks just like the pictures we are very happy thanks so much joy betty

I purchased three dresses and wanted to… I purchased three dresses and wanted to return two. I followed all instructions stated on the company’s return policy and guess what....no refund allowed!! There were 18 emails sent and I have been advised to keep the dresses. The fit is terrible, including the smell. Even during the photos requested and following all their requests, I am still not able to return. My dresses were standard sizes, even though they claim I had custom made! DO NOT PURCHASE FROM JOYBETTY!!

I need help I haven't ordered anything yet but I've read a mix of reviews. I'm 16 and my prom is next month. i cant afford to lose £100. The dress I've found is exactly what I've been looking for. I've found it on 4 different sites though. So please tell me if i should order elsewhere

I WOULD NOT ORDER FROM THIS BUSINESS A… I WOULD NOT ORDER FROM THIS BUSINESS A ALL! CUSTOMER SERVICE LIES A LOT PLAYING CAT AND MOUSE - MINUS! I ordered two dresses in March. Firstly the dresses arrived late, so before receiving the dresses and after reading the bad reviews I cancelled the order and put in a dispute with my bank, Only to receive the dresses a few weeks later now that’s too late, bank refunded me, so was okay and to be honest I returned the dresses to the company even paid large amounts for shipping to HONG KONG. This company received the dresses and then contacted the bank to claim both the money and the dress! Till today they refuse to refund me my money! I would Never purchase from this site again, as a matter of fact I’ll run if I see this name pop up! Don’t shop your money will be lost!