Buyer Beware The contact phone number on the website doesn’t work. Can’t call anyone. These “HQ” located in London is an address to a different building. Actual location is a different company called micksgarage you can’t contact them either. Expect to pay import and export duties as they won’t tell you where your item is being shipped from. Order #1675

Dissapointed! Ordered a set of roof bars 14 days ago… Ordered a set of roof bars 13 days ago and the dispatch timescale was 2-3 working days. 5 days passes and no dispatch notification so I put a contact request through the website and got a response the item was out of stock but there was an alternative. Replied almost immediately to ask if there was a price difference and to ask for dispatch timescale. this was 8 days ago. Haven't had a response from the company since and no dispatch notification. I paid by credit card but can't dispute the transaction until 30days has passed. This is not good customer service and I need those roof bars! @carracks.co.uk contact me and get this resolved and I will consider revising my review and rating!

Top firm Top firm. I ordered a kayak on the 25/2/24 and it appeared at my door on the 28/2/24 in perfect brand new condition. Got my aqua marina memba 330 Kayak for £60.00 less than what other sellers were selling it for online and there was no delivery fee. Definitely using car racks again, and thanks to Ryan and the team for such a great experience and really making my day.

Non Existent Returns Policy Absolutely terrible. Bought Qashqai racks which were delivered to wrong address and eventually turned up after Parcel Force chased the package down. I’d already bought another set from a different supplier and asked to return the racks which turned up late under their “no quibble” returns policy in unopened packaging and within 28 days of receipt. Zero responses to emails, no calls answered or returned and I ended up with a second set of bars that were now useless. Wouldn’t touch this lot again.

Don't trust delivery times! Don't trust delivery times! Non-existent customer service and 0 responsibility for huge delivery delays. Took me going through 3 different delivery company's to find where my order was. Thankfully I managed to go and collect it which made it worth while but I couldn't speak to any one. When I did try to call it went through to a different company's email address. A bit dodgy but I did get my order - through no help of Car Racks!