SG
GBExcellent Customer Service Ordered brakes for multiple cars. Very fast shipping. One set of brakes did not fit. Checked the website along with the manufacturer’s website and both showed it was the correct brakes for the car. Called BuyBrakes and the associate helped find a different manufacturer brake pads that would fit the car. He placed an order for the replacement pads at no charge to make it right. It is nice to do business with an honest company who does care about their customers.
James Arnold
GBWorst Customer Service Worst Customer Service, I have ever experienced. I could not recommend these guys ever unfortunately. Hassled me over not Specifying the vehicle in which the parts were for which is none of their business honestly. Then continued Delaying the order past the shipping time, in response to not telling them what they were for. Do not Order from these Thieves. They wont issue a refund after you have cancelled your order either!
Alexander Nunez
GBDifficult Return Process Please do yourself a favor and read the fine print for returns. 20% restocking fee and customer is responsible for shipping cost on returns. Return process is lengthy and complicated. Will not be using this site again.
Carlos Padilla
GBbuybrakes.com is the company to go to. Period. Have bought from Buy Brakes in the past. The first time around was very unpleasant NO fault of buybrakes.com. They however, took extraordinary measures to correct the issue created by a third party vendor. Adam Hume is just an old school representative that makes absolutely sure you are taken care of regardless. Always responds without hesitation. Hard to find customer service this refined these days. Bought a stop tech bbk for my sons s65 m3 and now the Bilstein b6 damptronic. Money well spent with an absolutely outstanding representative, Adam Hume, and company. I see great things in the future for buybrakes.com.
Patrick
GBPoor Customer service Poor Customer service. Selected make, model, year on website. However the brake pads I received did not fit the OEM as their website is not program to be aware that the S-line model (has a different brake configuration). since it is over 30 days they would not accept my return. -Additionally their website says 4.8 stars however i could not leave a review on their website nor was their a link to do so in my order confirmation.