They protect themselves with unavailable customer service. Rep at counter went down the list verbally of insurance add-ons etc, and I stated 'No' to each one. He then said, 'Ok, just sign on the screen', which I did. However, the invoice I got stated I had opted in for extra insurance and other items. On a $640 rental which already included taxes, my bill was over $1120. Upon dispute, they have no 800 number available, Email only-- which they answer in about 2 days, per question. I was given the most generic "you signed the agreement" responses after multiple attempts. My only recourse was to file a claim with the credit card company which, after investigation, they granted the full disputed amount. Never, ever again.

Dollar, Hertz and Affiliate don't rent I rented a Van for my family trip in Tampa. The wkly rate was required to pay when I confirmed rental back in August 2023. When I arrived I didn't have the original CC charged so their unfriendly system wouldn't allow the rep at the Tampa Counter to bring up my reservation, which by the way was only to be fuel, taxes and airport fees being charged in April when we arrived in Tampa. Well the rep required me the customer to get out of line and call an 800 number to have the CC changed. Well after the rental completion I was charged the entire cost of the rental of 8xx.xx which included the original charge of 565.07 for rental week. You need to know that unless your renting or picking up you get no real service from Dollar/Hertz you must fill out online form and wait for callback. Well I finally went thru all my CC statements found the unit charge of 55.07 and then a refund of 465.07 they added 100.00 more so my 8xx.xx weekly rental finally cost me 9xx.xx. I would highly recommend not doing business with Dollar Hertz and all affiliates. H.Gilman I'm still waiting for callback to explain they sent refund to initial CC and why they took extra 100.00.

Checkin was quite slow but the overall experience was great. The car we had contracted was not available so we were given a superior model.

Hired car in Muscat Oman waited over 2… Hired car in Muscat Oman waited over 2 hours to collect after being told could collect at certain time. They didn't know what was happing. Returned car one month later and was told my security deposit would be refunded with 3- 5 working days. That was over two month ago and I'm still waiting,despite the fact my son has been in there office nearly every week asking what was happening and the same reply was 3-5 working days. Never in a million years would I rent from this company again. If anyone has any sense and reads these reviews they will go elsewhere to hire a car.

Steer Clear!!!!!! When I showed up to pick up my rental after already prechecking in, had to start the whole process over. They charged a huge fee that they said part of was a refundable deposit yet no money was ever put back on my card. They instantly made me upgrade to next class of car at the counter based on what they had available. They charged extra insurance even though my insurance covers 100% for rentals, when I checked in they asked if i wanted any coverage thru them and i said no. Car broke down 1st full day into our rental and we were never compensated or rebated for the time lost without a vehicle. Sent email to customer service with zero response back.