Got to say Got to say, shipping from store to me was quick & appreciated but the wait time of shipping from warehouse to store was a joke. 1&1/2 weeks from order to home delivery, 3 calls in between to find out where part was? Appreciate the part but no more buisness from me,

K&G had back-order problems with UNIK Leather Ordered a UNIK Leathet vest and jacket....vest drop-shipped from UNIK and arrived in a few days...jacket on back order for over a month then put back on back order and I was told it could be 6 more weeks. Canceled and received refund...no issues.

Ordered a set of saddlebag/trunk liners … Ordered a set of saddlebag/trunk liners for my Honda Valkyrie Interstate based on the website's description. When they arrived the trunk bag was the wrong one and on the manufacture's packaging it showed which one should have been sent to fit the Valkyrie. When I contacted customer support they said the kit was discontinued and "According to the distributor the items I sent you do make up the kit. This kit is a generic kit that fits many models including Honda and Harley Davidson." The bag was obviously incorrect and the correct bag was listed as available on Amazon. When I informed them of this I was told "The least expensive and easiest way would be to purchase an HTL bag outright. I will give you free shipping on it. The alternative would be for you to send the bag back and pay for shipping of the replacement bag which is going to be $20.00 anyway. Your choice." So through no fault of my own I was told it would cost me additional money to get the correct merchandise. Well, my choice was to order the right bag from Amazon, where at least if I have to return an item it's paid for, plus I won't be dealing with K&G any more. Small businesses like this should be focused on exceptional customer service and gaining new customers - otherwise they'll be complaining the big guys are running them out of business.

My experience was 100% excellent My experience was 100% excellent. I ordered a Shoei GT Air from K&G because they were cheaper than their competitors. The order was shipped out very quickly, shipping (free) was very fast as well, and the helmet arrived packed well without issues. I would do business again with them in a heartbeat for any motorcycle needs.

Great product, expensive shipping for such slow delivery. Product was as advertised, but I ordered another, much larger product the same day from another company and that shipping was half the price of this order, and the item was received within 4 days of ordering. This took 11 days to be delivered. Overall, I love the license plate frame, it's just the ordering/delivery process could be improved.