Ahmed is passionate by his job Ahmed is passionate by his job. Thank you for your good customer service Ahmed. You're a great man.

Drivo 1st time use The initial wait for the shuttle was over an hour. However, the agent provided an upgraded vehicle as well as expressed his sincere apologies. The customer service from there was open and explicit of all charges with no surprise costs. The vehicle was clean, modern and very fuel efficient. Overall good experience except for the shuttle pick up.

Worse rental car company in the US Worse rental car company in the US, used many different companies never had a problem, they lie to you in order to make you purchase insurance. When you arrive to pick up the car they make it almost imposible to take the car without paying for insurance 6 days to here back from a manager after several phone calls. Some of their vehicles are old and not well mantained, never renting a car with Drivo,Ace,Fox they are the same company.

Randy was the person who assisted me… Randy was the person who assisted me and his customer service was excellent I am very pleased and will recommend ACE car rental .

This is the worst car rental agency ever! When we arrived at Drivo, 408 Carnegie Ave., Newark, NJ from Newark airport, we had to take your shuttle bus. I had to wait 30 minutes for the bus then I had to stand in line for 45 minutes because the person in front of me was arguing with your employee about quoting him one price and changing it when he got there. I had registered online, had my paperwork in front of me and was about to him my license and credit card. I showed him my license and he said I was too old to rent a car. I asked if they would take me to another car rental place, but they said they would only take us back to the airport. the shuttle driver dropped us at the airport in the pouring rain and we were able to rent a car at a reputable car rental agency that had no age limit, you just had to have a legal license. When I got to my destination, I discovered right on their website the age limit was 80 and my husband is only 77. Therefore this would be considered age discrimination. We will never rent a car from them again and nobody else should either! I'm thinking of suing them.