Drivo 1st time use The initial wait for the shuttle was over an hour. However, the agent provided an upgraded vehicle as well as expressed his sincere apologies. The customer service from there was open and explicit of all charges with no surprise costs. The vehicle was clean, modern and very fuel efficient. Overall good experience except for the shuttle pick up.

F******G SCAM artists I have had awful experiences.. they are scam/con artists taking advantage of people who don't buy their insurance..they have falsely charged me for existing scratches to the car bumper. Please DO NOT rent a car from Drivo. YOU WILL get an accident report claiming you owe them over 2000 for someone else damage.

Randy was the person who assisted me… Randy was the person who assisted me and his customer service was excellent I am very pleased and will recommend ACE car rental .

Quick and easy customer service Quick and easy customer service. Randy was great, there was an issue with my reservation but he took care of the issue in no time.

When another car renting agency refused… When another car renting agency refused to return my calls and emails I turned to the tried and true. Drivo. For the past two years I've only rented from them at Laguardia and Newark. I've been greeted enthusiastically and assured that my needs would be met. My last rental my plane was late but Shaun at Newark was able to not only to get me a car but an upgrade as well. He remembered to credit my 10% discount and helped load luggage. He also gave a warm welcome on my return. Great customer service.