Brakes were awful and poor customer service Unfortunately Drivo or ACE fits the saying: you get what you pay for! Lesson learned from me. 1) the place is external to EWR so takes longer to get there from P4 a shuttle is needed. Don’t go to Terminal A where most other rental are 2) customer service is lower than average, they don’t even have a restroom in that facility 3) the car I got while it drove fine the brakes (rotors) needed fixing, every time I hit the brakes steering wheel was shaking! Due to timing I could not go back and get another car. So buyer beware.

Though our wait for the shuttle at the… Though our wait for the shuttle at the airport was a bit long and then again once we arrived at the rental office (it was obvious they were very busy), Miron was quite pleasant and efficient and even upgraded us to a larger car for no extra charge and we were out of there rather quickly after that. The return was much faster and the shuttle back to the airport was quick, thankfully. We would definitely us Ace again.

Randy was the person who assisted me… Randy was the person who assisted me and his customer service was excellent I am very pleased and will recommend ACE car rental .

When another car renting agency refused… When another car renting agency refused to return my calls and emails I turned to the tried and true. Drivo. For the past two years I've only rented from them at Laguardia and Newark. I've been greeted enthusiastically and assured that my needs would be met. My last rental my plane was late but Shaun at Newark was able to not only to get me a car but an upgrade as well. He remembered to credit my 10% discount and helped load luggage. He also gave a warm welcome on my return. Great customer service.

BEWARE!!! Update: 04/05/24 The dispute about the difference got resolved. Thank you! Just be careful, a very SHADY car rental. They prey on their customers, lure them in with their cheap prices and then hit them with hidden fees. They will have you sign several documents with fine prints that will haunt you afterwards. They said I had a scratch on the car above the right tire which was unnoticeable at the time of rental. When I returned the rental a day earlier, I was told I would not get any reimbursements and they had noticed a scratch. This seems a regular practice from Drivo-rent-a-car when reading reviews online. Their insurance company sent an inflated estimate to my insurance company. The scratch could have been buffed which is what my insurance company suggested. But their estimate included changing from the right door to the fender and having the rented car out of commission for 7 days. They milked my insurance company and then billed me the difference my insurance company disputed. No wonder Drivo-rent-a-car has fraudulent charges against them to resolve consumer fraud allegations. Never again will I rent a car again from Drivo-rent-a-car. I learned my lesson. BEWARE and do your homework when renting at Drivo-rent-a-car, check your rental car thoroughly and then jump in to take the risk. Popular travel websites should ban them from their sites because they sell a scam. ACE & FOX operate under Drivo-rent-a-car.