eric was very nice… The representative eric was very nice and he gave me my Quote last year and I still was able to get a good deal and he remembered me now That is great customer service.And I would love to recommend him to other people.He's a keeper.

Erik was attentive and Empire offered… Erik was attentive and Empire offered one of the best rates around. Thanks for your help with my extended warrantee!

Eric was amazing Eric was amazing! He made sure i had Everything i need.

Refund Request Solved EDIT: Empire kept their word and refunded my payment. I appreciate their prompt response to this matter. First, I don't think the company is a fraud; I just don't think they have the best business practices, so if you deal with them, there is a higher risk than with other companies. I purchased a protection plan on 4/1/2024 and called to cancel that day. They were already closed when I tried to cancel on 4/1/2024, so I called the following day, canceled the policy, and was told to expect my refund in 5-7 business days. As of 4/22/2024, I still haven't received anything. I have called and emailed, and although they're nice enough, I'm not getting my money. I strongly feel they're just brushing me off. If it's this hard to get a refund when you didn't keep the policy for 24 hours, I wouldn't want to risk filing a claim with them. You'll have to chase them down for that, too.

Micheal was super helpful Micheal was super helpful, and Jeff in billing was great, great company doing good things