Great experience with Empire! I had to take my car in to Audi to have engine mounts replaced that were found to be failing during a routine service. They were covered under extended warranty I purchased, minus deductible, sales tax, and diagnostics. The process went smoothly and the Empire team was easy to work with.

Eric was amazing Eric was amazing! He made sure i had Everything i need.

Disheartening Experience with EMPIRE AUTO PROTECT My encounter with EMPIRE AUTO PROTECT has been nothing short of A NIGHTMARE!! It feels like they're simply enjoying the show between myself and their claim company DEALER LOYALTY PROTECT having sold me what turned out to be a FAKE warranty through one of their salespersons. The lack of transparency and authenticity in their dealings is disconcerting. I caution others to approach their services with skepticism and thoroughly verify any warranty claims before engaging with Empire Auto Protect. Date of experience: January 25, 2024

I highly recommend this company Jason… I highly recommend this company Jason Collin’s was my representative He was nice gave me all the correct information I would send anyone here that wants to make sure you save money and not pay a heavy out of pocket when you car breaks down!! Tell them Bridal sent you !!!

Refund Request Solved EDIT: Empire kept their word and refunded my payment. I appreciate their prompt response to this matter. First, I don't think the company is a fraud; I just don't think they have the best business practices, so if you deal with them, there is a higher risk than with other companies. I purchased a protection plan on 4/1/2024 and called to cancel that day. They were already closed when I tried to cancel on 4/1/2024, so I called the following day, canceled the policy, and was told to expect my refund in 5-7 business days. As of 4/22/2024, I still haven't received anything. I have called and emailed, and although they're nice enough, I'm not getting my money. I strongly feel they're just brushing me off. If it's this hard to get a refund when you didn't keep the policy for 24 hours, I wouldn't want to risk filing a claim with them. You'll have to chase them down for that, too.