HitchSource came through, however … This is a difficult time to order anything related to outdoor recreation. I went through several weeks of not being able to get my hitch. HitchSource came through! Yay! However, I do have some issues. They don't answer their email or their voice mail and all they'll tell you is that a shipping label has been created, not that it has shipped — which is exactly what you hear from a retailer who doesn't have inventory and can't get inventory and can't get a response from the drop ship distributor. They all drop ship. In my experience, I thought I'd moved on to the next loser. Then the hitch showed up. Surprise!

no longer available but in stock? Made my order, payed for my order, waited for shipping info, found out the product was no longer available. How do you report in stock, sell and charge for a product that is not even produced any more? Money was eventually refunded but...

When I purchased items (10/1/2020) When I purchased items (10/1/2020), they were backordered. Heard nothing until I called HitchSource (10/16/2020). Customer service was steller, got right back to me and said manufacturer would ship following week, they did on 10/22/2020. Can't fault HitchSource because manufacturer backorders items.

Toby was a great help finding the parts… Toby was a great help finding the parts that I needed and the prices were excellent. He explained that one of the parts was backorder but I ordered it anyway. I found the part available elsewhere, and since my trip is quickly approaching, I canceled the order. My refund was issued the next morning. Great company , prices and employees!

Ordered a hitch that was said to be… Ordered a hitch that was said to be delivered in approximately 1 week, I called after 2 weeks and was told that the hitch had not even shipped and in fact wasn't even in stock and they weren't sure when they would be able to ship. I understand there are sometimes some inventory issues, but the fact that 2 weeks had gone by amd noone even tried to reach out to let me know was very frustrating. I cancelled my order.