Three bus charter to Yankee Stadium We had chartered three buses from midtown Manhattan to Yankee Stadium and return after a football game on 11/9. By contract, two buses were to depart the Stadium at 6:45 p.m. and one at 7:45 (to accommodate those attending a post-game party). As it turns out, all three buses departed at 6:45, stranding the 17 people at the post-game event. The driver of the third bus insisted that all three buses were contracted to depart at 6:45. I was able to protest to the dispatcher who found a 4th bus who arrived at 8:05 to take the remaining 9 pax back to NYC. The other 8 left by Ubers earlier. It seems like the issue was in how the timing was communicated to the dispatcher by the sales area or how the information was communicated by the dispatcher to the drivers. Either way it took 45 minutes of my time to negotiate with the dispatcher and inconvenienced my guests. On the positive note, the buses were quite nice. Richard Fiss

Reckless Disregard for Safety On Sunday November 7th, 2021 a caravan of Academy buses led by NJ State Troopers with sirens going were traveling south on the NJ Turnpike. They were on the shoulder mostly. Presumably these buses were heading to the airport with the NFL Raiders on board after the game. I had to get off the same exit and 3 different Academy drivers tried to run me off the road rather than let me exit safely. These drivers were reckless and almost caused a serious accident all because they didn't want to allow me to exit in front of them. They honked at me and sped up dangerously as I tried to exit. These drivers are the worst. I used to commute to NYC by bus and would NEVER take an Academy bus. They are terrible.

Our Academy loves Academy… The bus arrived on time at every location. The bus was clean and comfortable and the ride was smooth. Our driver, Audi, was professional, courteous and pleasant. We were able to communicate well during the ride and he showed great patience as we determined the exact location of our first stop. Our dealings with Bridgette when booking the trip were quick, clear and professional as well.

Excellent, Safe, and on time service Despite our very early departure, Veronica arrived in plenty of time. She got us to our destination(s) promptly and safely. There were quite a few tight maneuvers she had to make to get us to Hillwood - it was all done well and professionally. The bus was clean and well-outfitted. We appreciated the WIFI and the charging stations at each seat. And the microphone worked well. All things good to have in working order on a tour. It was a smooth and very positive experience working with Academy.

Reserving the bus was a awesome… Reserving the bus was a awesome experience, the price was also awesome, the bus driver that took me on my trip was a very, very nice, and pleasant guy, however the bus sent was below standard. This was my first time using this company, first impressions, are lasting impressions.