Trip to Vermont We had a very nice bus, and nice competent driver. Minor minuses: inability to plug in earphones when watching a movie on bus' monitors, and lack of drink-holders at each seat.

Excellent, Safe, and on time service Despite our very early departure, Veronica arrived in plenty of time. She got us to our destination(s) promptly and safely. There were quite a few tight maneuvers she had to make to get us to Hillwood - it was all done well and professionally. The bus was clean and well-outfitted. We appreciated the WIFI and the charging stations at each seat. And the microphone worked well. All things good to have in working order on a tour. It was a smooth and very positive experience working with Academy.

Three bus charter to Yankee Stadium We had chartered three buses from midtown Manhattan to Yankee Stadium and return after a football game on 11/9. By contract, two buses were to depart the Stadium at 6:45 p.m. and one at 7:45 (to accommodate those attending a post-game party). As it turns out, all three buses departed at 6:45, stranding the 17 people at the post-game event. The driver of the third bus insisted that all three buses were contracted to depart at 6:45. I was able to protest to the dispatcher who found a 4th bus who arrived at 8:05 to take the remaining 9 pax back to NYC. The other 8 left by Ubers earlier. It seems like the issue was in how the timing was communicated to the dispatcher by the sales area or how the information was communicated by the dispatcher to the drivers. Either way it took 45 minutes of my time to negotiate with the dispatcher and inconvenienced my guests. On the positive note, the buses were quite nice. Richard Fiss

Shuttle bus Driver. Shuttle bus Driver. I was lucky enough to be paired with Dawn who was punctual, exercised good discretion while driving (she knew the fastest way to get us to our location) and went above and beyond in making sure our group was taken cared of and everyone was satisfied. If ever I am in DC again, I would like to work with her.

I was a disappointed because the Bus… I was a disappointed because the Bus came 15 minute late. Apparently it was an issue with the Bus driver that was supposed to take the shift and cancelled last minute. But other than that our new bus driver Richard was awesome.