Bus driver was very poor The experience prior to day of was great. Very responsive and flexible in booking and planning. the driver however was very unresponsive. First he took everyone to Brooklyn NOT Manhatten and then did not want to bring everyone to Manhatten. Planner had to argue with him. Also for pickup he just picked another location a couple of blocks away because "it was better and he did not want to drive to the other location". Very frustrating.

Unprofessional Unprofessional, aggressive and unsafe drivers. Dangerous driver almost ramped me against the wall today. I was scared for my life. Her family also are on the streets. Well

Our driver was 45 minutes late and… Our driver was 45 minutes late and although we were able to reach the company they did not have a way for us to contact the driver to get an estimated time of arrival.

Three bus charter to Yankee Stadium We had chartered three buses from midtown Manhattan to Yankee Stadium and return after a football game on 11/9. By contract, two buses were to depart the Stadium at 6:45 p.m. and one at 7:45 (to accommodate those attending a post-game party). As it turns out, all three buses departed at 6:45, stranding the 17 people at the post-game event. The driver of the third bus insisted that all three buses were contracted to depart at 6:45. I was able to protest to the dispatcher who found a 4th bus who arrived at 8:05 to take the remaining 9 pax back to NYC. The other 8 left by Ubers earlier. It seems like the issue was in how the timing was communicated to the dispatcher by the sales area or how the information was communicated by the dispatcher to the drivers. Either way it took 45 minutes of my time to negotiate with the dispatcher and inconvenienced my guests. On the positive note, the buses were quite nice. Richard Fiss

Chris Bazemore is an absolute miracle… Chris Bazemore is an absolute miracle worker! When I realized I made a mistake with dates for our busses, he perfectly accommodated our needs and then some. We are now able to make our school trip within the dates requested. I highly recommend Academy for school field trip needs at any time due to their prompt and courteous service.