My first order: PERFECT My first order - Bimmer refunded it immediately when they realized it would not work on my car. They offered alternatives, prices, considerations and replied immediately with my follow up questions. The final downloads I ordered worked EXACTLY to specs. No issues and very helpful experts. Thank you Steve and Tyler!

Updating Map software. Updating the map software was made “super” easy with Bimmer America process. Although you always have some reservations with auto software updates, the ending result was superb and I now wouldn’t think twice on the next update!!

Great company and customer support Great company and support! I initially placed an order on a product that apparently would not work on my car and was quickly informed via email by the company President Steve why the product I ordered would not work due to the year of my car (and immediately refunded my order) and he also recommended two products that would work. So I placed a new order based on Steve's recommendation. A couple of hours later, I received emails with detailed instructions on how to download and install the updates. I did run into some issues and reached out to the company and received a prompt reply that I need to restart my PC and disable some software to get it to work. After that all went smoothly. Great company and amazing customer support!

10/10 BMW Navigation Update! The Navigation update for my BMW was massive (24GB to download) but they sent great instructions and everything worked out perfectly. 10/10 experience. Going from the 2014 navigation version to 2023 is a huge upgrade :D Use Firefox for large downloads. I struggled downloading that large of a file with several other browsers.

Fantastic customer service I recently purchased a navigation update using the USB and it went flawlessly. There was trouble with the postal service, but Steve stepped up and promptly sent me a replacement USB. Excellent communication and the update was what I had hoped for.