Ordered parts June 20th 2023 and was… Ordered parts June 20th 2023 and was charged for the parts immediately. I still had not received delivery in late December, so I had requested a refund by January 5, 2024 with a 2 weeks notification if they could not deliver the parts. They charged me 6% fee to refund my money after having kept the funds for over 6 months. The stock market was up more than 10% and money markets 5% so they pulled in 11-16 % holding onto my money. Very slow on returning replies! I ordered a very common part, nothing exotic.

They kept telling us the item was back… They kept telling us the item was back ordered- we waited 4 months! Then they tried to claim they sent it and gave a tracking # for an item delivered 2000 miles away - then they wanted us to pay the shipping and a restock fee to have them ship a new one and again said they didn’t know how long it would be as they had to reorder…what? Then they stopped answering our calls. Very frustrating and unprofessional…so 4 months and our fridge still is not working.

Helpful Advice I needed help to find out why my Norcold N611rt was not cooling and producing a 5 Flash Code. I sent the request by email and was answered quickly with what was not the problem and the items that could cause the problem. Working through that list I ordered a new Thermostor and am now awaiting it's arrival. Once installed I hope it will fix the problem.

Never got my purchased item….. Never got my purchased item which was a drip tray for a norcold camper refrigerator at $25.45, no email replies or phones answered. I have the emailed receipt and confirmation of my order number.

Ordered board Ordered board, received board. Installed myself and my norcold 1200lrim fridge is working fine. A shout out to "my rv works" youtube channel who helped with diagnosing and installation.