I wanted pick up the car a day early I wanted pick up the car a day early. When I tried to arrange this online, I could not fine my reservation because I did not receive a voucher with 9 digit voucher number. I was not able to find my reservation at the rentingcarz online site because non of numbers on my voucher was 9 digit. I called the customer service center, the man also was not able to identify my reservation with any of my information (name, e-mail, voucher number, account number, confirmation number) I had to e-mail the customer service. I received reply less than 1 hour, which was fast, but modification of reservation was not possible. But they offered me a new option and will send me a link to pay the difference. I do not know yet whether they will charge 20% of previous reservation for processing fee and make a new reservation. Either they charge or not I am content with fast response. I think I will use this site again.

Great help I had a voucher and did not know how to use it, the person helping me was INCREDIBLY patient and helped me immensely. He was friendly and knowledgeable and got me a car!

The help was terrible The help was terrible, they gave me no solution, neither a change of time nor a change of pick-up location, nor a change of day. the service provider attentive to communications. but you didn't want to. and the only communication is that they cannot refund the money due to company policy. when he wasn't even asking for the money. Just take the service another day. When they advertise that they make returns, bad experience. terrible customer service

Do not trust this site!!! We booked a car rental through this website rentalcarz.com. When we were 3 hours away from the rental, while we were traveling by plane without wifi, they automatically canceled our reservation and when we arrived at the rental office we no longer had our reservation with the huge inconvenience that followed. We requested assistance from the site and although the problem depended on their system, they did nothing to help us. Do not book on this site, use more serious companies. Do not trust this site!!!

A FRAUD LATIN CARZ ANN RENTING CARZ A FRAUD, THE MEXC COMPANY INCREASED A TRIPLE VALUE THE ORIGINAL AMOUNT CAUSED BY AFTER HOURS PICKUP, AFTER THEY DID NOT ACCEPT MY PASSPORT AS A VALID ID AND DENIED THE SERVICE. PARTNERS IN CRIME LATINCARZ, RENTING CARZ AND MEXC, FRAUD COMPANIES