ParkWhiz is Horrible I had reserved and paid for a spot in a parking structure but was not allowed in, being told it was full. They refused my request for a refund, and then they challenged my credit card dispute. They lied in their response to the credit card company.

Gouging or honest mistake? The experience of booking and parking was excellent. However I felt taken advantage on pricing. On leaving the attendant scanned our ticket to show a fee of $116 for our 2 day stay. The ParkWhiz fee was $191, leaving me feeling gouged. I assume the garage didn’t classify my Evoque as a large SUV but ParkWhiz did. I don’t know if this an honest disconnect or a structural money grabbing practice of ParkWhiz.

Save yourself the grief I purchased a ticket for a concert, and then a few days later asked for a refund due to just getting a hotel room close to the venue. The parking ticket was way overpriced once it was all said and done. I received an E-mail that I'd receive a refund within 3-5 business days. Well, that never happened. I contacted the company who told me to contact my bank about the refund policies. Yeah, no refund was ever sent to my bank.

Disappointed I was scheduled to meet a friend, only to discover that she was turned away upon arrival at the parking lot by an attendant who told her she was at the wrong location. This was not true; her parking was prepaid and she had to park elsewhere and pay another fee. And, the attendant was rude which put a damper on the start of the evening!

Excellent customer service Excellent customer service. I booked a garage in Astoria (Astoria Central Parking on 31st St) but then had to leave my car with the mechanic for a few days and ended up not needing the parking. I called ParkWhiz to cancel a 4-day reservation the day after it had started (I forgot to cancel the day before). They called the parking garage for me and originally offered me a $30 credit (the total had been $80 + tax). I asked whether they could give me a full refund for the 3 days that hadn't passed yet ($60)—the garage's usual cancellation policy is free cancellation before your reservation begins. She got back on the other line and negotiated for me and when she came back about 5-10 minutes later, she offered me a refund of $60, plus a credit of $20 for the previous day. She was so nice and really went above and beyond and it made my day better! (And softened the blow of my hefty mechanic bill.) Will definitely be using their services again.