Helpful with empathy for rushed travelers! Quick. Helpful. Understanding and efficient. The gentleman at the desk was helpful and the shuttle driver was understanding that we were in a rush. They did a great job accommodating and helping us when we were about to miss a flight. Its hard to find people who like to help others. These guys are great... and honestly... so much better than standard airport parking!

Making reservations for parking was… Making reservations for parking was fast and simple

First time user As a first time user, I was uncertain how smoothly this process would work. Super thrilled with every step of it, especially the saving money part. Everyone at the hotel where I parked was friendly and professional. Next time, next year, I'm in DC I'll use this service again.

I love being able to park away from the… I love being able to park away from the busy-ness of the airport and take a shuttle. The cost is also reasonable, and I appreciate the security system in the parking lot. I only rate 5 stars with exceptional services or products. This is a wonderful service. It would be exceptional if the shuttle van had a/c and all lap belts were intact. Also, it would be helpful to provide instructions on where you are supposed to park upon arriving. I had to park, go into the Holiday Inn, re-park and go in again (after a refreshing hike) once I had been instructed I parked in the "wrong" location for long-term parking. Who knew?

No customer service No one responds to questions through email. I've sent 3-4 questions on what would happen if we arrive at the parking location late but not getting an answer. I don't want to call as it would be long distance. So frustrating. Will have to cancel if no response by morning for fear of loosing our money. *Edit, I have finally received a response through using this site and appreciate it. I have changed my review to reflect that and if all goes well, I will not need to change the review again. The site was easy to navigate, okay price, but do recommend customer service/enquiries are responded to in a more timely fashion. Thank you.