Tower Rocks Towerhobbies.com is my go-to website to support the hobbies I love. They consistently have what I need and offer products at a very fair price.

Terrible customer service Terrible customer service, they lie, they are chronically our of stock on many items. I had an item on pre-order for 6 months and when it got released my order was never fulfilled even when I got subsequent messages saying the item was in stock and I should order now. I contacted their support who lied to me assuring they were going to fulfill the order and the warehouse was processing the shipment. Then a few days later I was told via email to cancel and re-order if I wanted it now that it's again on back order again.

1st class service died at Tower Hobbies I’ve used Tower/Horizon since the 80s they used to have thirst customer service in the business. Sadly it’s no longer true! I don’t call much anymore but after 2 years I have a lost shipment and I find out Tower/Horizon no longer offer a voice line for anything! As long as you never need support you’re ok. But everyone will need support at some time …,Avoid Tower/Horizon there are other RC Hobby stores that still answer and support their products! I’m not advertising so look it up and enjoy peace of mind knowing your products and money will be well spent and CUSTOMER SERVICE AVAILABLE

Ordered $500 worth of stuff and… Ordered $500 worth of stuff and qualified for free shipping, “sweet!” I thought. 3 days after ordering I received a Fed Ex tracking number via email. A week passes and the stated deliver by date comes and goes. Check Fed Ex tracking number again, now there is a nice message that USPS will be delivering my order. It still isn’t here two weeks after initial order date. Hell I ordered some hop ups through RC Mart the same day as I made my Tower Hobby order and that arrived 5 days later, from China!! First and last order from TH, hopefully my kids present makes it here before her birthday. Update: package arrived day before my kids B-day so I’m going to add another star, everything was nicely packed in the box. I would order again but not something that I need sooner than later. I’m not expecting overnight shipping but a reasonable expectation in this day and age is to have the box at your door within a week of paying for it.

Don't expect to receive your purchase. A scam! About 90% of their planes are on backorder and they do not give you any updates. They put planes on sale knowing they cannot get them but still charge your credit card. Cannot speak to a live person! I want to cancel my order but cannot find any way to do so . I wish I had read the reviews prior to purchase. Nothing like the Tower used to be. I heard they are now part of Horizon Hobbies so I will not buy from them either.